A provisional booking date requested by telephone or fax will be held for four (4) days pending receipt of a completed booking form and full deposit or payment as described in the rental agreement.
Deposits
A deposit of $200.00 of total amount before taxes (whichever is greater) is required with the completed booking form. Confirmation of bookings will normally be made within seven (7) days of receipt of the deposit. Once the booking is confirmed the deposit will be non-refundable but will be deducted from the full rental amount. In addition we require a non-refundable administration fee of $25.00.
Security Deposit
We require a security deposit of $500.00. This amount
is held against a major credit card (please use the credit card form
http://www.lexanadu-windsorhills.com/credit_card_authorization.pdf),
and is due with the balance payment. The funds will not be taken
out of your account and the hold will be released approx. 2 weeks after
your departure date provided there has been no damage reported.
It is processed one week before arrival. Once we receive
it we will send you the directions/door code so that you can enter the
townhome.
*Please note we will not be able to process the hold of $500.00 if there
is insufficient space on the credit card provided. In this event we
will not release the directions/door code nor will we notify security
of your arrival until this is rectified. Please make sure to leave
enough room on your credit card to cover the hold!
Account Balance
At the time of confirmation a statement of account will
be issued showing the balance due. This is payable six (6) weeks prior
to the date of arrival, together with the returnable security
deposit of $500.00. Bookings made within six (6) weeks of
arrival are payable in full at the time of booking.
Liability Limitations
The owners and property managers cannot accept, be responsible for, or be liable in any respect for, death, accidents, or damage to persons or to personal property however caused. The use of the accommodations and amenities provided, including the swimming pool, hot tub and all other facilities is entirely at the users' risk. When using the swimming pool, children must be supervised at all times by responsible adults. For insurance and liability reasons, the child safety fence must be securely fastened when the pool is not in use. Glass is not permitted in the pool area.
Force Majeure
The owners and or the Management Company cannot be responsible for, nor accept responsibility for, any loss of rental time due to travel problems, flight delays, cancellations, terrorist acts, industrial disputes, weather-related activities including hurricanes, or any form of force majeure.
Utilities
Neither the owners nor the management company can accept responsibility for failure of public services or utilities such as water, gas supplies, air-conditioning or pool heaters. We cannot accept liability for the consequences or the actions or omissions of other people that supply or control main services, nor be responsible for any actions taken in the vicinity of the property by any authority over which we have no control.
Occupancy
The accommodation provided is for the use only of persons named on this booking form. Florida state law prohibits subletting, sharing or assigning. Any persons whose names do are not listed on the booking form will be asked to leave. The property may be occupied by a maximum of 8 persons (including children and adults). Rental homes in Florida are governed by many laws and must be licensed for rentals. The property is governed by the same regulations for safety standards as are hotels, and it is checked by inspectors on a regular basis to ensure that everything is in order.
Unauthorized Guests
No person whose name does not appear on the booking form should occupy the property. We reserve the right to refuse admittance or cancel the reservation without refund if this condition is not observed. If additional guests not named on the booking form are found to be staying at the villa, the security deposit will be forfeited as payment for the additional guests..
Rental Period
The house must be vacated by 10:30 AM on the day of departure unless otherwise arranged and agreed to by the management. Clients may gain access to the house after 4:00 PM EST on the day of arrival. These deadlines are important to ensure adequate time for our cleaners to maintain the property. Client's who do not vacate the property at the assigned time of 10:30 AM will forfeit the security deposit. An additional fee of $150.00 may be charged for failure to return a key because we will have to re-key the lock in this instance.
Inventory
No inventory items may be removed from the house at any time. This includes linens and towels or other utensils. Bath towels may not be taken to the club house. We have provided some beach towels for this purpose. Please make sure that these towels are returned to the home so that our other guests may continue to enjoy the convenience . Any breakages or damage must be reported to the management company at the time of arrival.
Agent/ Management
On the day of arrival please check the home for any damages or breakages. Any problem should be referred immediately to our management company, Oasis Vacation Homes. They can be reached at (407) 334-3804. They take care of the home in all aspects relating to management issues. They will be happy to assist you with any issues, and have supplied a list of important telephone numbers (which you will find in the home). Unless it is an emergency situation, please try to limit your calls to regular business hours. Complaints must be reported before leaving the state of Florida.
Pool Heat
We cannot guarantee the temperature of the pool, as this will vary according to several factors, the main one being prevailing weather conditions. It is not normally considered reasonable to expect to swim outdoors at air temperatures below 45 F. The pool heater may turned on for an additional charge. Please refer to rates.
Insurance
We strongly recommend that all guests carry personal and cancellation insurance coverage for their own protection. It is the client's responsibility to ensure that the insurance purchased covers ALL the activities entered into while on the holiday.
The signing of the booking form constitutes acceptance of the above conditions and shall be a warranty that the person whose signature appears on the form has the authority to act for, and on behalf of, all persons named on the booking form.
Pets
Pets are not permitted on the premises.
Smoking
In accordance with Florida State Laws, the home and
communal areas are designated as Non-Smoking areas. Smoking
is not permitted inside the townhouse.
Bleach
We do not allow the use of bleach in any of our homes.
A fee equivalent to the amount of the deposit will be withheld if any
linen or rugs are accidentally bleached by guests.
Cancellation
All cancellations must be received in writing and reception must be confirmed by the owner, also in writing. In the event that a guest, the owners, or the management company, has to cancel a reservation for non-payment of the balance due within the prescribed time deadlines, cancellation charges will be as follows:
• More than 6 weeks prior to the arrival date: loss of deposit
• 4-6 weeks prior to arrival: 50% of rental amount
• Less than 4 weeks before arrival:
100%
of rental amount